Ordergroove’s platform has six (6) major integration components that will power your relationship commerce experience.
The good news is that we have applications and cartridges for various eCommerce platforms that will automatically handle many of these components. Even though the application automates some components, we still believe it is helpful to introduce those major components to help provide you with a full understanding of the integration.
Offers are widgets placed onto multiple pages on your website that give a customer the option to enroll or subscribe to products that you have made eligible.
If you wish, you may also host the offers directly on your site built on top of our headless APIs, which can be found in our Developers Portal.
Promotions are the underlying incentives that offers display and are used to entice a customer to sign-up for a subscription to your products and one continually given to the customer to keep them subscribing to your products. The types of promotions used can vary greatly but some common examples include a % off, free shipping, a gift with purchase, and best deal guaranteed. You’ll be able to create and manage these promotions within Ordergroove.
2. Subscriber Dashboard
The Subscriber Dashboard has options for a customer to manage their subscription, including changing the order's quantity, changing shipping frequency, skipping an order, sending an order now, and canceling a subscription.
The Subscriber Dashboard can be managed and styled within Ordergroove.
3. The Product Feed
The Product Feed is an XML file, in a prescribed format, that is sent to Ordergroove on a recurring basis via SFTP, which provides us with up-to-date information about your product catalog. Ordergroove uses this information to power your relationship commerce experiences.
You can configure which SKUs in your catalog are eligible for different Ordergroove Relationship Commerce solutions (e.g., subscription eligibility, instant upsell eligibility, etc.). Thus, they will be displayed on your website for enrollment.
Ordergroove can ingest a Product Feed up to every 30 minutes, on the half-hour. Note: OG does not track inventory counts, only stock status.
4. Purchase Post
The Purchase Post is how a subscription record is created on the Ordergroove platform. This is done by sending a secure HTTP POST during the checkout process that provides Ordergroove with all of the necessary information to create one or more subscriptions on Ordergroove’s servers. It records the subscription SKU(s), order placement frequency, the customer’s ID with the eCommerce platform, and the payment token to be used for recurring charges.
5. Order Placement
Order Placement is when Ordergroove places order requests into your eCommerce platform based on the current customer’s subscription records and their respective frequencies saved within the Ordergroove platform.
6. Set Contact Details API
The Set Contact Details API is used when a customer changes the email address associated with their account on your website so that Ordergroove can be notified of this change. This is done through the Set Contact Details API.