This guide will take you through the enabling prepaid subscriptions in your store. The checklist is intended for ecommerce integrations other than Shopify, if you use Shopify take a look at Enabling Prepaid Subscriptions on Shopify. Prepaid subscriptions are not currently available on BigCommerce.
Overview
Prepaid subscriptions give your customers the option of paying upfront and receiving multiple shipments, usually at a discount to reward their loyalty. We will need to update a few areas of your store to enable the feature.
NOTE: Creating this experience will require work from the client's development team or their technology partners, and Ordergroove. Please reach out to your CSM or Ordergroove Support if you’re interested in adding prepaid subscriptions to your program.
Step 1: Build the Enrollment Experience
To offer prepaid subscriptions to your customers you will need to build a prepaid enrollment offer that tracks when the customer has opted in for a prepaid subscription and how many shipments they are paying for up front.
You can then use the Purchase POST to pass in the prepaid details to Ordergroove when creating the subscription.
Step 2: Choose the Number of Shipments and Frequency
It's time to set the prepaid subscription's terms - the number of shipments and frequency.
Step 3: Set the Prepaid Discount
A big benefit for customers is the steeper discount they get when they choose prepaid subscriptions. Next up, let's set the prepaid discount you want to offer.
Step 4: Choose One Product to Test and Go Live With
Everything in your storefront should be set up and good to go, let's choose one product we'll use in a later step to test and go live with.
Step 5: Add Prepaid Code to the Subscription Manager
Once you've confirmed that everything looks good on your storefront, it's time to set up the Subscription Manager. Customers can checkout, but they need the ability to manage their subscriptions afterward as well.
Step 6: Test the Prepaid Checkout Process and Order Placement
Everything is ready, and it's time for the fun part - test the prepaid checkout process. Once you've completed that test, you'll also want to place one of the free prepaid recurring orders over to your store to make sure everything processes as expected. Make sure your accounting and finance teams are able to handle revenue recognition.
Step 7: Add the Rest of Your Products
With your test complete, you're all set - prepaid subscriptions are now live in your store. If there are any other products you want to offer on prepaid subscriptions, add the rest now.
Optional: Update Your Email Templates
Prepaid Subscriptions come with a few extra fields like orders_remaining and orders_per_billing that aren't included in your default email templates. Take a look at How To Style and Edit Your Emails for updated fields to add to your emails.
Need Help?
The prepaid team is here for you during this setup process! Please don’t hesitate to reach out to support@ordergroove.com if you are experiencing any issues.