This Article Contains The Following Questions:
- Is Ordergroove compatible with Shopify New Accounts?
- Is Ordergroove compatible with Shopify Checkout Extensibility?
- How do I set up free shipping for the initial subscription checkout?
- Does Ordergroove use Shopify tags?
- Why isn't the Recurring subtotal in checkout accurate?
- How can I integrate Ordergroove into my Shopify staging/sandbox environment?
- How does Ordergroove handle discount pricing on Shopify?
- Can customers use Store Credit for subscription purchases?
Is Ordergroove compatible with Shopify New Accounts?
No 3rd party apps, Ordergroove included, are compatible with Shopify New Accounts. Take a look at Shopify's help center for more details.
Is Ordergroove compatible with Shopify Checkout Extensibility?
Yes! Ordergroove is fully compatible with Shopify Checkout Extensibility, as we no longer use the checkout.liquid file. You can build your own custom checkout extensions, and please reach out to support or your Success Manager if you run into any issues.
How do I set up free shipping for the initial subscription checkout?
You can use Shopify Scripts, take a look at Setting up free shipping on initial orders with Shopify Scripts for more information.
Does Ordergroove use Shopify tags?
Ordergroove automatically tags orders and customers. We do not recommend using the customer tags Active Ordergroove Customer and Inactive Ordergroove Subscriber to run reports or as a filter for critical functionality.
We can not guarantee their accuracy in Shopify. The data is easy to modify and many other apps will change, and more importantly delete, these tags.
Why isn't the Recurring subtotal in checkout accurate?
If you offer a recurring discount on your subscription program, it will not be accurately reflected in checkout. This is a known Shopify issue. Shopify doesn't know that there will be a recurring discount, so they assume the checkout price is the same as the recurring charge.
We recommend hard coding a generic message to replace the Recurring subtotal:
- Login to Shopify and go to Shopify Theme
- Select Edit default theme content and search for the term recurring. You should find several things you can change.
- Replace the language with a generic sentence, for this example, we'll use the phrase: Determined during subscription order placement
- Save your changes
Shopify setting:
Checkout example from customer's perspective:
How can I integrate Ordergroove into my Shopify staging/sandbox environment?
In order to install Ordergroove in your dev environment, you’ll want to install the Ordergroove app in your Shopify Dev store.
- Log in to your Shopify Staging or Sandbox environment. Download the Ordergroove app, and complete the Contact form indicating that you are a Contracted Merchant.
- Once you submit the form, our team will generate the needed permissions and we'll reach out with a provided unique link.
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Click the link with unique code, automatically filled in when arriving through our link, and go through the onboarding flow.
How does Ordergroove handle discount pricing on Shopify?
Ordergroove applies discounts differently depending on whether it's the initial order (IOI) or a recurring order:
- Initial Order (IOI): Discounts are applied as a price adjustment, meaning the product appears at a lower price rather than showing a separate discount line.
- Recurring Orders: Discounts are applied as explicit manual discounts, so they appear as a separate discount line item in the order details.
This difference is simply due to how Shopify processes discounts, and it does not impact the actual discount amount applied to the order.
Can customers use Store Credit for subscription purchases?
Customers can use store credit towards the initial purchase of a subscription, but not towards recurring subscription bills. Take a look at Store credit in Shopify's Help Center for more information.