Many Online Store 2.0 themes don’t support blocks on the customers/account page. This page is where Ordergroove adds a link to direct customers to their Subscriber Dashboard. This link can be injected directly into your theme by Ordergroove using our theme injection tool, or you can modify your Online Store 2.0 theme to support blocks on the customers/account page.
This documentation from Shopify covers how to convert your theme to allow blocks and other Online Store 2.0 features. After you adapt your theme, you can add Ordergroove’s Subscriber Dashboard block by going to your Themes page and clicking the ‘Customize’ button to go to the theme editor. In the theme editor, navigate to your customers/account page and then click ‘Add block’ to select Ordergroove’s Subscriber Dashboard block. For more information on how you use Shopify’s theme editor and Online Store 2.0 features, you can refer to Shopify’s documentation here.