In some instances, a customer might need help managing their subscription but isn't able to use the Subscription Manager themselves. In that case, we recommend using our Login On Behalf feature.
There are some steps to enable this feature, but once you have, you will be able to log in as a customer and manage their subscription for them.
⚠️ Requirements
Login On Behalf requires Shopify Plus (for Shopify's Multipass feature), and is not compatible with Shopify New Accounts.
Setting Up Login On Behalf Of
Generate the Multipass Key
To begin, go to your Shopify store's Settings and then click on Customer accounts. Scroll to the bottom and you'll see a section like the one below where you can Turn on Multipass login.
Once you enable it, you'll get a secret key. Copy this key, Ordergroove will need it to enable multipass.
Reach out to Ordergroove
Once you have the key, reach out to your CSM or Ordergroove support. Do not include the key in the initial email, we will set up a secure channel to send it over and enable Login On Behalf Of for your store.
Using this Feature
In order to log in as a customer, you'll need to first find the customer on your Shopify store. Once you do, click on More Actions in the top right corner and click on Ordergroove Login On Behalf Of.
In some cases, Shopify might redirect you to our app. If it does, go back to the customer and then try again. This is because Shopify first checks to see if you are allowed to use our app and then it lets you view the customer. If you are not able to see your store's apps, then you will not be able to use this function.
Once Shopify and our app are able to verify your permissions and access, you'll be taken to the customer's account page. From there you can click on Manage My Subscriptions and then go to the Subscription Manager, where you'll be able to manage the customer's subscriptions as if you were them.