The Out of Stock drill down in your Analytics Overview shows the products that are out of stock right now. You can view the total number of products and units out of stock, and the revenue and subscribers currently affected.
To open it, go to Data > Analytics and choose Out of Stock from the Overview dropdown at the top left. A product counts as out of stock when it's marked out of stock in your product feed. For Shopify stores, your Shopify inventory settings decide this instead. To learn more, take a look at the Out of Stock FAQ.
📝 Note
These metrics only include products that are currently in the 30-day out of stock (OOS) flow. They don't capture historical out-of-stock impact. Once an order leaves the OOS flow, it's no longer counted here. That happens, for example, when the product comes back in stock and the order places, or when Ordergroove cancels the order because the product is still out of stock at the end of the flow.
The data refreshes once a day, so a product that comes back in stock stays listed until the next sync. You'll see the sync time next to Synced daily at, on the right just above the key metrics.
Filtering
You can filter all of the metrics, charts, and tables by specific products.
1 - Key Metrics
- Products out of stock now: The number of unique products that are currently marked as out of stock tied to orders that were sent for placement in the last 30 days. The percentage is a comparison of the number of products out of stock, compared to all products on orders sent for placement in the last 30 days.
- Units out of stock now: The total quantity of all items needed to fulfill orders that are out of stock right now. The percentage is the current number of units out of stock, compared to the total orders sent for placement in the last 30 days.
- Revenue impacted now: The total amount of revenue unplaced in the last 30 days due to out of stock products. This revenue isn’t lost yet: if these products come back in stock while their orders are in the OOS flow, you can still recover it. The percentage compares this unplaced revenue to all revenue in a 30-day period.
- Subscribers impacted now: The total number of subscribers waiting for their item(s) to come back in stock right now. If the product comes back in stock while the order is in the OOS flow, Ordergroove automatically places the order on your eCommerce platform. The percentage is subscribers waiting for at least one product to come back in stock compared to all subscribers with placed orders in the last 30 days.
2 - Top 10 Products out of stock now chart
A chart of the 10 products with the most unplaced revenue or units right now. Use the Revenue and Units toggle to switch views. Each bar’s percentage is that product’s share of all out-of-stock revenue or units, depending on the view.
3 - All Products out of stock now table
A list of all products that are currently out of stock, with each product’s SKU, product ID, and revenue impacted now. The % of Revenue impacted now column shows each product’s share of all out-of-stock revenue. Select a column header to sort the table.
Common Questions
Why does the page show no products?
None of your products are in the OOS flow right now. A product only appears here while an order for it is held in the OOS flow.
Why is a product that's back in stock still listed?
The page refreshes once a day, so a product that comes back in stock drops off after the next sync.
When are held orders placed after a product comes back in stock?
During the OOS flow, Ordergroove tries to place the order once a day. Once the product is back in stock, the order is placed on that day's order run. For details, take a look at Basic Out of Stock Management (OOS).
Why can't I see products that were out of stock last month?
This page only shows products in the OOS flow right now. It doesn't keep a history.