What's In The File
- Our migration error files are formatted as line-separated JSON objects.
- Each line in the file contains all the information for a single subscriber including their addresses, payment methods, and subscriptions.
- If any of the customer's data encounters an error none of their subscriptions will be imported and all of the subscriber's data will be in the error file.
- Get a summary to help you navigate the file using this tool.
How To Read The Errors
- There are four types of objects per customer in the error file.
- Customer data
- Addresses
- Payment methods
- Subscriptions
- Information on the errors will be in two places:
- In a new error field on any object that encountered an error:
{
"customer" : {...}
"addresses" : [
{
"first_name" : "Sam",
"last_name" : "Smith",
"address" "1 Fifth Ave",
"city" : "New York",
"state" : "New York"
...
"error" : {
"error" : "error in transform",
"details" : "Untranslated state/province in shipping address. Please change to 2 letter ISO code"
}
}
],
"payments" : [...],
...
}
,,, - In a summary error object added after all the customer data
- In a new error field on any object that encountered an error:
Where To Fix Errors
- Before Migration Day
- If your file is from a dry-run before the live migration, do not edit the error file as you will need to provide a fresh version of all the data on the day of migration. Instead fix the data in the system from which it originated.
- After Migration Day
- You can edit the data directly in the file and then retry as many times as necessary. Feel free to break it into multiple files, if necessary.
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