A Tour of Ordergroove

Updated May 19, 2026 21:31

In this quick overview, we'll go through Ordergroove's main toolbar and what each page does. For a detailed description, take a look at the links in the table below.

Primary and Secondary Navigation

Primary Page	Sub-Page	What's It For?
Subscriptions	Enrollment	Tools for you to manage the look and feel of your subscription opt-in offer (subscription enrollment). >>Information on Subscription Enrollment
	Prepaid	Prepaid subscriptions let customers pay upfront and receive products over time. >>Prepaid Subscriptions
	Flex Incentives	Automatic and on-demand Incentives that can be configured without backend development. >>Information on Incentives
	Disengaged Subscriptions	Identify and recommend removal of passively churned subscriptions. >>Disengaged Subscription Concierge
	Subscription Manager	Tools for you to manage the look and feel of your Subscription Manager. >>Information on The Subscription Manager
	Emails	Tools for you to design, style, and manage the transactional emails that your subscription program will send to your customers after taking various actions on their subscriptions. >>Information on Transactional Emails
	Instant Upsell	Tools for you to manage the look and feel of your Instant Upsell offer. >>Information on Instant Upsell (IU)
	Subscription Settings	A page for you to edit and configure various settings for your subscriptions. >>Information on Subscription Settings
Data	Analytics	View your program KPI's such as total subscribers, revenue, subscriber retention rate, enrollment conversion %, and average order value. You can also drill down into these metrics to look at different timeframes. >>Analytics Overview
	Reports	Tools for you to export data reports on demand with various options for date range and status. >>On-Demand Data Exports
	Benchmarks	Explore, analyze, and fine-tune key parameters to compare your numbers against Ordergroove industry data. >>Benchmarks Overview
	Order Logs	The Order Placement tool provides a mechanism for viewing order placement request and response XMLs. You can also view details of the exact information transferred between Ordergroove and your eCommerce platform. >>Information On The Order Placement Tool
	Products	In this section, you can manage various product configurations, including product subscription eligibility, incentive groups, and product discontinuations. >>Information on Managing Your Products
	Customers	A helpful page for your CSA team. Here you can access and search for your subscription customer records, view their purchase activity/history, edit their subscriptions, and create new ones. >>Information on Customer Service Guide
	Customer Merge	A tool used to merge two customer records into one. Customers will commonly request to merge duplicate accounts where they signed up using different email addresses or different spellings of their name.
Settings	Payments	In this section, you can manage some advanced settings related to your subscription program, such as order placement, shipping, credit card retry/refresh, and subscription creation validation. You must review these changes carefully before saving as they control critical functions. >>Information on Order Placement Settings
	Order Placement
	Shipping
	Integrations	Add new functionality to your subscription program with Third Party Integrations.
	Customer Removal	Search for and select customer data you want to delete.
Developers	API Keys	Generate and manage up to 10 API keys to build out Ordergroove's functionality.
	Webhooks	Create and manage webhooks to connect other apps and platforms to Ordergroove.
	HMAC Generator	Generate and manage your HMAC signiture, used for authorization.
	Migrations	Run test migrations of your CSV spreadsheets, eliminate errors, then import in your data.
	Developers	Link to Ordergroove’s technical information repository containing integration guides and documentation relating to APIs, scripts, queries, and more. >>Developer Portal
System Tools	My Account	Manage the name on your account and change your password.
	Users	Registry for all of the users who can access the client’s Ordergroove admin. Includes the ability for users to activate and deactivate users. Adding new users or deleting existing users needs to be done via Ordergroove support.
	Help	Connects to Ordergroove’s Knowledge Center (you are here now) containing an extensive database of articles relating to integration items, Ordergroove, FAQs, common issues and solutions, upcoming release notes, etc.

Primary Page

Sub-Page

What's It For?