Ordergroove Help and Reference Resources

During your initial onboarding and throughout the life of your Relationship Commerce Program, Ordergroove has multiple help and reference sources available to provide you with the information and assistance you may need. In this guide we'll highlight some common articles and locations we reference to new merchants on Ordergroove's platform.


Knowledge Center

Here you find a wealth of information about Ordergroove and Relationship Commerce built into distinct and digestible sections. These include overviews of the integration process, information on the styling, configuration, management, and launching of your program, guides for features and system tools, and many more.
The Knowledge Center is fully searchable to help you find the exact information you are looking for.

Here are some recommendations on places to start:

Integration Guides, API, and Other Technical Documentation

This section will provide you with authoritative technical information and instruction to integrate your eCommerce platform with Ordergroove. This includes:

  • An overview of the major components of the integration and how they work together.
  • The platform and tools you'll be using to complete the integration.
  • Step-by-step instructions that you’ll need to complete the base installation of our Ordergroove Cartridge or Application into your eCommerce platform.
  • Our developer documentation.

Ordergroove Admin

Your Ordergroove Admin is the all-in-one solution for building a profitable recurring revenue business. You’ll be using Ordergroove to enable, design, configure, manage, and ultimately launch your relationship commerce.

More specifically, you’ll complete the following actions within Ordergroove as part of launching and managing your program ongoing:

  • Configure and manage the product feed
  • Create and manage promotions
  • Design and manage your offers, Subscription Manager, and transactional emails
  • Managing your customer's subscriptions
  • Configuring other program options and utilizing various system tools
  • Migrating your existing subscription program
  • Learn more about the Ordergroove Admin by reviewing these articles

Service and Feature Glossary

The Service Glossary provides a full list and description of the features and services that Ordegroove provides based on the product package that was purchased. This is the authoritative source to understand best “what’s in the box?” and included within your purchased product package.

Support Help Desk

If you still need additional assistance or have additional questions, you can submit them through our support help desk, and a member of our team will get back to you as soon as possible.