Creating and Managing Internal User Accounts

You can create new internal users, deactivate accounts, and reset passwords for your organization within the Ordergroove platform.

Add a New User

1. Open up Ordergroove, click the circular account dropdown on the top right, and select Users.
2. Click Add User.
3. Fill in the Email Address, First Name, Last Name, and Username.
4. Click Add.

Upon creating the user, the user will receive an email at the provided email address, providing them with access to the Ordergroove Admin. 
Note: Default access is only set up for the Customer Tab. For additional access, please reach out to Ordergroove Support for assistance. 

Reset a Password

1. Open up Ordergroove, click the circular account dropdown on the top right, and select Users.
2. Search for the user, or find them in the list. Once you find the right one, click on them.
3. Click Reset Password on the top right.

Ordergroove will send them an email at the address provided with a link to reset their password.

Deactivate an Account

1. Open up Ordergroove, click the circular account dropdown on the top right, and select Users.
2. Search for the user, or find them in the list. Once you find the right one, click on them.
3. Click Account Active on the top left to toggle it to Off.

The user is deactivated, and they will not be able to log in unless an admin comes back in and toggles Account Active to Yes.