How to backfill subscriber status

When our integration is installed, we start updating an "ordergroove_subscriber_status" on the customers profile, but we do not do a backfill. Getting an initial, accurate list of subscribers into Attentive requires a simple list upload as a segment within Attentive.

 


Build a Historic Ordergroove Subscriber Segment

Once set up, our integration will be labeling active and inactive subscribers going forward. There may be a situation where you'll want to bring in all your current subscribers, here's how you can bring that list of users into Attentive.

  1.  https://rc3.ordergroove.com/analytics/exports
  2. Click "Create Report"
  3. Select "Subscribers", make sure "Active Subscribers" is set. 
  4. In the columns section, remove everything but email address. (See screenshot below)Screenshot 2023-10-10 at 2.40.25 PM.png
  5. Hit "Export", a csv file will be generated; download it.
  6. Head over to attentive (https://ui.attentivemobile.com/segments/all)
  7. Create a segment at the top right, select Manually uploaded segment
  8. Give it a name like Historic Ordergroove Active Subscribers and upload the csv file from step 4.