When our integration is installed, we start updating an "ordergroove_subscriber_status" on the customer's profile, but we do not do a backfill. Getting an initial, accurate list of subscribers into Klaviyo requires a simple list upload.
Step 1: Download a list of Active Subscribers from Ordergroove
- In Ordergroove, navigate to Data > Reports
- Select Create Report
- Select "subscriptions" from the radio list of data you want to export
- In the area to choose columns, make sure it contains:
- email address
- first name
- last name
- status
- You can show example to confirm everything is good.
- From there, hit export and wait for it to save.
Step 2: Upload the list of Active Subscribers to Klaviyo
- From within Klaviyo, go to lists and segments
- Create a list named something like "Ordergroove Subscribers as of DATE."
- Select the "Upload Contacts" option
- Then drag or find the file you downloaded in the previous step.
- There's a verification step, you shouldn't need to make any changes; just confirm the "status" has the "Klaviyo field" of ordergroove_subscriber_status.
- Hit import review, then start the import.
Once that is done, it will create or update your user profiles to have the ordergroove status flag for any active subscribers.