Gorgias is a customer service platform that enhances business communication through streamlined interactions and powerful automation tools, effectively consolidating customer support processes.
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Integration features
- Detailed Customer Information: View Ordergroove information about the customer directly within Gorgias.
- Subscription Updates: Make instant changes to our subscriptions within Gorgias.
- Quick customer lookups: Direct links to quickly look up the customer in Ordergroove.
Connect Ordergroove to Gorgias
- Grab your API credentials from Gorgias for use in step 5
- login to your Gorgias Admin
- Navigate to Gorgias settings, then under the YOU section, select REST API. It'll look something like this:
- Open up your Ordergroove Admin
- Highlight Settings on the top toolbar and click Integrations
- Locate Gorgias and click Manage on the right
- Copy your credentials from Gorgias in step 1.2 and hit ENABLE
- Ordergroove will take it from there, you'll see Ordergroove's widgets in Gorgias shortly.
Note: When the integration is enabled, Ordergroove data will start to show up for new tickets in Gorgias, or old tickets where an update is made.