Adding Tags to Orders on Shopify

After an order is placed in Shopify, Ordergroove will automatically add a tag to that order. Which tag we add will depend on whether the order is initial or recurring. In this article we discuss the tags we'll add, and how you can add additional tags in Shopify.

Order tag definitions

Ordergroove automatically adds one of two different tags to an order in Shopify based on how the order was placed:

• Ordergroove Trigger Order: the initial order after the customer goes through checkout in your store and creates a subscription
• Ordergroove Subscription Order: a recurring order that was placed through Ordergroove

Troubleshooting

If you don't see any Ordergroove tags on your Shopify orders, there are a few common scenarios that might be the reason:

• Ordergroove did not receive confirmation telling us that a billing attempt resulted in a successful order from Shopify, so we did not initiate a tagging operation
• The async tagging operation failed
• The order was tagged but there are other apps or Shopify flows which removed this tag from the Order 

We recommend adding the tags manually to Orders to keep your data healthy. Take a look at Add a tag in Shopify's help center for more information.

Add additional tags with Shopify Flow

If you want to add additional order tags, we recommend using the Shopify Flow app. Follow the instructions below as a guide.

1. Install Shopify Flow from the Shopify App Store.
2. Download the file attached to this article, Ordergroove Subscription Tag.flow. You can find attachments at the bottom of the article.
3. In the top-right corner, click the Import workflow button.
4. Select the file you downloaded, Ordergroove Subscription Tag.flow, and click the Upload button.
5. Once that file has been imported, click on the workflow and edit it within the Shopify Flow app.
6. Edit the workflow by clicking on the Edit Workflow button in the top left, including changing the text of the tag that's added.