If you're migrating your subscription program from ReCharge to Ordergroove, there are a few things that will change (for the better) that you should be aware of ahead of time. We've listed a few of them below.
One Product Catalog
With Ordergroove, you will only need to maintain one set of SKUs/Product IDs. Our subscription incentives apply on top of existing SKUs, so you will no longer need to create a second set of SKUs/ Product IDs just for subscriptions. Ordergroove will need the most granular identifier set as the product ID.
To learn more about setting up your product configurations in Ordergroove, click here.
Integrated Cart
Ordergroove integrates directly with Shopify’s cart, so you will no longer need to manage two separate carts and two separate payment processors. All checkouts will happen through your cart, so your customers will no longer be diverted to a separate checkout experience if they want a subscription. This gives you the power to track each transaction and every abandoned cart.
Additionally, it means you no longer need to reconcile discounts or taxes applied in a separate cart with your Shopify store.
All Order Information Lives Within Your Store
Because of our integration with Shopify, Ordergroove subscription orders will appear directly in your Shopify store. No more middleware or additional sites to navigate to get to customer orders or information. Any actions that happen on top of orders, like adding loyalty points, can happen directly from your Shopify store. Within your store, under the order summary, you will see the identifier og_supscription:true for subscription orders.
Additionally, it means you no longer need to reconcile discounts or taxes applied in a separate system with your Shopify store. All recurring order information, including discounts and taxes, will live within your Shopify store.
Customers Can Manage Individual Orders and Subscriptions Separately
Ordergroove’s Subscription Manager sits directly within your My Account section (no need to drive to a separate site!), and it displays subscription information, allowing customers to manage their subscriptions and upcoming orders easily.
Instead of managing a subscription and impacting orders downstream of that, the customer will have the ability to manage both individual recurring orders that include subscription items AND manage subscriptions as a whole. The Subscription Manager will show the next upcoming order for each active subscription and any one-time Instant Upsell items added to the order. Customers will be able to move order and item dates, cancel subscriptions, remove items, and more from this single interface. The customer can also reactivate any past subscriptions right from the Subscription Manager.
To learn more about using Ordergroove's Subscription Manager, click here.
Processing Recurring Orders
Ordergroove’s Shopify App will calculate tax and a flat shipping rate (if applicable) at the time of recurring order placement. When using Cybersource or Auth.net as your payment gateway, a draft order will be created for subtotal calculations, and access the customer’s payment wallet to charge their default payment method to process the order. Customer-level order management will still occur within your Shopify store.
When using Shopify Payments, we will create a billing attempt on a customer’s contract (the subscription on Shopify); this will calculate the taxes and apply a flat rate or free shipping cost to the order, and then charge it against the payment method stored on the customer’s account.
For more information about compatible Payment Processors on Shopify, take a look at Payment Gateways Supported for Shopify Subscriptions.